PRIVACY POLICY

How We Use Your Info


Your info helps us run a well-organized bear cave so we can:


  • Process and ship your orders
  • Send you updates, receipts & tracking info
  • Answer your questions and offer support
  • Improve our website and customer experience
  • Send optional marketing emails (if you opt in)


We never sell or rent your personal info. Not for honey. Not for anything. We may also use your information to comply with legal obligations when required.


Cookies & Tracking


Cookies are tiny digital crumbs stored in your browser. We use them to:


  • Keep your shopping cart full (even if you wander off)
  • Remember your preferences
  • Understand how our site is being used
  • Make things faster, cuter, and more personalized


We also use trusted third-party tools like Google Analytics to help us learn and improve. You can disable cookies in your browser settings, but some features might not work properly without them (like cart memory). For detailed info, check your browser’s cookie settings.


Who We Share Your Info With


We keep your data as cozy as a cub in a blanket. But sometimes, we need to share it with trusted partners to make things work:


  • Shipping carriers: To deliver your order
  • Payment processors: To complete your purchase safely
  • Email services: To send order updates or newsletters (if you’ve signed up)
  • Website analytics tools: To help us improve our site


We require our partners to protect your data and comply with privacy laws. We only share what's absolutely necessary — and only with companies who take data safety as seriously as we do. We may also share your info if required by law.


Kids' Privacy


We create products for kids, not websites for kids. That means:

  • We do not knowingly collect personal information from children under 13
  • If we learn we’ve accidentally collected info from a child, we’ll delete it quickly
  • We don’t use your child’s info for targeted advertising or marketing
  • If you’re a parent or guardian and believe we’ve collected info from your child, please contact us right away


How We Protect Your Info


We use strong digital bear locks like:


  • SSL encryption (you’ll see the lock in your browser)
  • Secure servers
  • Password protection
  • Limited access (only authorized Caute team members can see your info — and only if they really need it)


We regularly review our security procedures to keep your info safe in our digital den. No system is 100% perfect, but we do everything we can.


Your Choices & Rights


You're in control of your information. You can:


  • Ask us what info we have about you
  • Request a correction or update
  • Ask us to delete your info (unless we’re required to keep it for legal or tax reasons)
  • Request a copy of your personal data (data portability)
  • Unsubscribe from marketing emails any time — just click the link at the bottom of our emails


We’ll respond to your requests as quickly as possible, usually within 30 days. To make any of these requests, email us at support@caute.com and we’ll take care of you.


International Cubs


Right now, Caute is operated by our company based in Dubai, with our warehouse located in Thailand. If you’re visiting from outside these regions, your info might be transferred, stored, or processed across these locations. By using our site, you're agreeing to that.

We comply with applicable international data privacy laws, including GDPR for our EU cubs. If you want to learn more about your rights or how we handle your data, please contact us.



Contact Us


Still have questions, concerns, or need a bear hug? Reach out!

Email: support@caute.com
Business Hours: Mon–Fri, 9 AM to 5 PM UTC
Instagram DMs? Sure! But email’s the fastest way to get real help.

We usually reply within 24-48 hours.


Thanks for trusting Caute. We're here to keep things safe, simple, and beary sweet — for you and your little ones.